Concerns and Complaints

At Lancaster Independent School for Alternative Learning (formerly Lancaster Steiner School), we are committed to treating all concerns seriously and to finding solutions that work for all those involved. We aim to respond to all concerns quickly and effectively. If you are not satisfied with the way a concern has been dealt with please click on the link to refer to our Complaints Policy and Procedure or use these links to download our complaints forms: Informal Complaint Form, Formal Complaint Form.

Our Trustee responsible for complaints is Gabriella Cani, who can be contacted by emailing gabi@lisal.school

Number of complaints per academic year

September 2021 – August 2022 there were 3 complaints

September 2020 – August 2021 there were 0 complaints

September 2019 – August 2020 there was 1 complaint

September 2018 – August 2019 there were 0 complaints

September 2017 – August 2018 there were 0 complaints

September 2016 – August 2017 there were 0 complaints